Privacy Policy
Last updated: 11 November 2026
This policy explains how Northera IT Solutions Ltd collects and uses personal information when you visit northerait.com or contact us. We keep it short and specific to what this website actually does.
Who we are
Northera IT Solutions Ltd is the data controller for your personal information. We are a private limited company registered in England and Wales, company number 16157263. Registered office: 84 Uxbridge Road, Suite 3, Second Floor, Ealing, London W13 8RA. Email: info@northerait.com.
What we collect
- Enquiries: when you use our contact form, request a scoping session or email us, we receive your name, email address and anything you include in your message, such as your organisation or phone number.
- Website usage: with your consent, analytics cookies record how visitors use the site, such as pages viewed, approximate location, device and browser. We use this in aggregate and do not use it to identify you.
- Comments: if you comment on a blog post, we collect the details in the comment form and your IP address, to help prevent spam.
How we use it, and our lawful basis
- To answer enquiries and discuss work with you: our legitimate interest in responding to people who contact us, or taking steps at your request before entering into a contract.
- To understand and improve the website: your consent, for analytics cookies.
- To keep business and tax records for clients: our legal obligations.
We do not sell your information, and we do not use it for automated decision-making.
Cookies
Our site uses a small number of cookies. Some are needed for the site to work, such as remembering your cookie choice. Others are analytics cookies, set by Google Analytics (through Google Site Kit) and Jetpack, which help us understand how the site is used. You can block or delete cookies in your browser settings at any time; the site will still work.
Who we share it with
We share personal information only with service providers who help us run the website and our business, under contracts that require them to protect it:
- our website hosting provider
- our email delivery service, used to send form notifications
- Google (Google Analytics) and Automattic (Jetpack statistics)
- our accountant and professional advisers, where needed
Some of these providers process data outside the UK, including in the United States. Where they do, we rely on safeguards recognised under UK law, such as the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Agreement.
How long we keep it
- Enquiries that do not lead to work: up to 2 years.
- Client records: 6 years after the end of the engagement, to meet tax and legal requirements.
- Blog comments: for as long as the post is published, unless you ask us to remove them.
- Analytics data: up to 14 months, then deleted automatically.
Your rights
You have the right to ask for a copy of your personal information, and to ask us to correct it, delete it, restrict or object to how we use it, or transfer it to you or someone else. Where we rely on consent, you can withdraw it at any time. To use any of these rights, email info@northerait.com. We will reply within one month.
If you are unhappy with how we handle your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.