Welcome to
Babak Izadi – Founder & Director | ITIL® Master
As an ITIL® Master, Babak brings deep expertise in IT service management, governance, and cybersecurity. With years of experience helping organisations adopt and optimise frameworks like ITIL, COBIT, ISO/IEC 20000, and ISO/IEC 27001, Babak founded Northera IT Solutions to deliver expert consulting and ITSM tool implementation services. Combining a strong background in DevOps and Agile practices, Babak is passionate about driving digital transformation, ensuring businesses achieve operational excellence, security compliance, and IT efficiency through tailored solutions.
Who We Are
We are a team of ITSM and Cybersecurity experts passionate about transforming complex IT challenges into seamless solutions. With a deep understanding of IT Service Management (ITSM), industry-leading tools, and security standards, we pride ourselves on being a trusted partner for organisations of all sizes.
What We Do
We provide tailored consulting services to help businesses adopt ITIL, ISO/IEC 20000, and other ITSM best practices. Whether improving processes, aligning IT with business goals, or achieving compliance with international standards, we’re here to guide you every step of the way.
We offer end-to-end implementation services for ITSM tools like Marval, Jira, and ManageEngine ServiceDesk Plus. From tool selection to configuration and deployment, we ensure seamless integration with your existing systems and workflows.
We help organisations strengthen their security posture through comprehensive cybersecurity services. From implementing ISO/IEC 27001 standards to ensuring compliance and developing information security management systems (ISMS), we prioritise protecting your critical assets.
Our Mission
To empower organisations by simplifying IT service management, implementing effective tools, and building resilient security frameworks that protect business operations.
Why Choose Northera IT Solutions?
- Proven Expertise: Extensive experience in ITSM, ITIL, cybersecurity, and IT frameworks.
- Certified Specialists: Skilled in implementing ISO/IEC 27001, Marval, Jira, and ManageEngine ServiceDesk Plus.
- Tailored Solutions: Customised services designed to meet your unique IT and security needs.
- Results-Driven: Focused on delivering measurable improvements in IT operations and cybersecurity resilience.
Let’s Work Together!
Ready to transform your IT operations and secure your business? Contact us today and discover how Northera IT Solutions can help your organisation thrive.