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Shadow IT in the Age of SaaS: A Risk or an Opportunity?

Shadow IT in the Age of SaaS: A Risk or an Opportunity?

For many IT departments, the words “Shadow IT” used to spark concern—images of rogue software, unsecured…
Sustainable ITSM: Integrating ESG into Service Management Practices

Sustainable ITSM: Integrating ESG into Service Management Practices

Sustainability and ESG (Environmental, Social, and Governance) have become hot topics in boardrooms, but when it…
Choosing the Right ITSM Tool: What Works for Your Maturity Level?

Choosing the Right ITSM Tool: What Works for Your Maturity Level?

Choosing an IT Service Management (ITSM) tool isn’t just about ticking off feature lists or sticking…
From Chaos to Clarity: How to Implement Effective CI Naming Conventions in Your CMDB

From Chaos to Clarity: How to Implement Effective CI Naming Conventions in Your CMDB

A Configuration Management Database (CMDB) is the backbone of IT Service Management (ITSM), providing a structured…
CMDB Health Check: Ensuring Your CMDB is Fit for Purpose

CMDB Health Check: Ensuring Your CMDB is Fit for Purpose

A Configuration Management Database (CMDB) is a cornerstone of effective IT Service Management (ITSM). It provides…
Choosing the Right IT Service Management Framework: ITIL, VeriSM, USM, and More

Choosing the Right IT Service Management Framework: ITIL, VeriSM, USM, and More

In the ever-evolving world of IT Service Management (ITSM), organisations often face the challenge of choosing…