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From Chaos to Clarity: How to Implement Effective CI Naming Conventions in Your CMDB

From Chaos to Clarity: How to Implement Effective CI Naming Conventions in Your CMDB

A Configuration Management Database (CMDB) is the backbone of IT Service Management (ITSM), providing a structured…
CMDB Health Check: Ensuring Your CMDB is Fit for Purpose

CMDB Health Check: Ensuring Your CMDB is Fit for Purpose

A Configuration Management Database (CMDB) is a cornerstone of effective IT Service Management (ITSM). It provides…
Choosing the Right IT Service Management Framework: ITIL, VeriSM, USM, and More

Choosing the Right IT Service Management Framework: ITIL, VeriSM, USM, and More

In the ever-evolving world of IT Service Management (ITSM), organisations often face the challenge of choosing…
The Future of IT Service Desks: Adapting to a Digital-First World

The Future of IT Service Desks: Adapting to a Digital-First World

The role of IT service desks has evolved significantly over the years, transitioning from reactive support…
Integrating Cybersecurity into IT Service Management: A Strategic Approach

Integrating Cybersecurity into IT Service Management: A Strategic Approach

In today’s digital-first world, the importance of cybersecurity cannot be overstated. With organisations increasingly relying on…
Boosting Efficiency with Automated ITSM Workflows: A Practical Guide

Boosting Efficiency with Automated ITSM Workflows: A Practical Guide

In today’s fast-paced IT environments, organisations face mounting pressure to deliver seamless services while maintaining agility…