Led by an ITIL Master, Northera IT Solutions helps UK organisations turn ITIL and related frameworks into service management that works day to day.
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Short answers to what people usually ask before working with us.
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ITIL is at the centre of what we do. We also work with COBIT for IT governance, ISO/IEC 20000 for organisations seeking certification, and VeriSM, DevOps and Agile for modern delivery teams. For information security, including ISO/IEC 27001, we work with certified associates.
A maturity assessment gives you a clear, scored view of how your service management compares with ITIL good practice. It shows where you are strong, where the gaps are, and which improvements will deliver the most value first, so you can invest with confidence.
Yes. Practices only work when the tool supports them, so we help configure and integrate your ITSM platform around the practices we design together, and make sure your team knows how to use it. We have hands-on experience with tools including Marval, Jira Service Management and ManageEngine ServiceDesk Plus.
No. We prepare organisations for certification audits, for example against ISO/IEC 20000, but certification itself is carried out by accredited certification bodies. Keeping the two separate means our advice stays independent.
