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Prioritising Incidents in ITIL 4: A Guide to Managing the Chaos

Prioritising Incidents in ITIL 4: A Guide to Managing the Chaos

Boosting Efficiency with Automated ITSM Workflows: A Practical Guide

Boosting Efficiency with Automated ITSM Workflows: A Practical Guide

Building a Resilient IT Service Desk: Best Practices for Incident Management

Building a Resilient IT Service Desk: Best Practices for Incident Management

The Evolution of SACM in ITIL 4: From SACM to IT Asset and Service Configuration Management

The Evolution of SACM in ITIL 4: From SACM to IT Asset and Service Configuration Management

Why Experience Management (XLA) is the Future of IT Service Management

Why Experience Management (XLA) is the Future of IT Service Management

The Future of IT Service Management: Trends to Watch in 2024

The Future of IT Service Management: Trends to Watch in 2024

Demystifying ISO/IEC 20000: A Step-by-Step Guide to IT Service Excellence

Demystifying ISO/IEC 20000: A Step-by-Step Guide to IT Service Excellence

Unlocking the Value of ITIL: How ITIL 4 Transforms IT Service Management

Unlocking the Value of ITIL: How ITIL 4 Transforms IT Service Management

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Disclaimer:
ITIL®, COBIT®, ISO/IEC 20000, ISO/IEC 27001, and other referenced standards and frameworks are the intellectual property of their respective owners.

ITIL® is a registered trademark of AXELOS Limited, used under permission from PeopleCert.
COBIT® is a registered trademark of ISACA.
ISO/IEC 20000 & ISO/IEC 27001 are international standards maintained by ISO (International Organization for Standardization) and IEC (International Electrotechnical Commission).

Our consulting and training services as Northera IT Solutions are designed to help organisations effectively implement and optimise these frameworks while maintaining compliance with industry standards.

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